Return instructions

Unused items may be returned within 14 days of receiving the items, given that they are returned in the same condition as they were delivered.

If you wish to return or exchange an item, please contact our customer service at info@savanni.com. We will provide you with the instructions regarding the return. When possible, a defective item is replaced by an identical, intact item.

Return is free of charge in Finland, for international returns the cost of returning merchandise is your responsibility unless otherwise agreed.

Parcels broken during delivery

Unfortunately the post delivery service is not always able to deliver items intact to the customer. Because of this, we recommend that you check the item already when collecting it to detect possible flaws. If the item has been damaged during shipping, the damage is to be reported immediately at the post office. Please contact Savanni as well to discuss replacing the damaged item.

Contact information

If you have any questions about your order, do not hesitate to contact us at info@savanni.com. Our friendly customer service will gladly answer questions regarding the items and may also be able to help you choose for example the size of your piercing jewelry.